I have NDIS funding, so how does it work at Brisbane Specialist Suites?
We are a Specialist Medical Practice and the NDIS has not been in communication or consultation with us. We accept all fee paying patients regardless of NDIS funding. But please note we do not accept direct payment from NDIS or NDIS Managers. All patients must pay on the day at reception and then seek reimbursement from the NDIS or NDIS manager by submitting the receipt issued to you by our team. It is your responsibility to seek reimbursement of any fees from your NDIS Manager or indeed the NDIS directly. The NDIS does NOT support Medical Doctors Consultations. The NDIS only supports non-medical consultations. If you would like a rebate after a Medical Doctor Consultation, you must submit your claim via Medicare. Medicare is the only government agency that supports Medical Doctor Consultation rebates. ALL NDIS issues with your account must be submitted by you to the NDIS for resolution.
*Please note that if you wish to discuss an NDIS issue or medicare issue with us, we have a strict ZERO tolerance to verbal aggression and anti-social behaviour. Please be polite and courteous when interacting with our team
What should I bring to my appointment?
- Referral letter from your General Practitioner or referring Specialist
- Private Health Insurance Details (which may provide additional rebate for allied health appointments)
- Prior treatment records
- List of current medications
As a Patient, Parent, Caregiver or Guardian, what should I expect?
All of our Specialists believe in working collaboratively and sensitively with you and your community supports (including family members or other professionals) to help establish an appropriate individual treatment plan that is suitable for your needs.
If you would like a significant support person to attend your appointment with you, please feel free to arrange to do so.
Patients can expect to be discharged back to the care of their GP if they verbally or physically threaten a specialist or receptionist, behave in an aggressive manner, use of foul language, intimidate any member of staff or fail to pay for appointments.
Patients are expected to respect and adhere strictly to our zero tolerance to bullying policy.
We will NOT tolerate any form of anti-social behaviour.
What are your fees?
Due to the costs associated with running a private medical practice, our practice does not bulk bill. The cost of your appointment will vary depending on the length and nature of the session. ‘The gap’ refers to the monetary difference between what our Specialist may charge you and the Medicare rebate – this is also referred to as the ‘out-of-pocket cost’. We do not accept payments from third parties like Insurance Companies, Law firms or Governmental departments. All fees are to be paid on the day by the patient/account holder.
A significant Medicare rebate is available for all clinical appointments with our Psychiatrists, provided you have a current referral at the time of consultation. This is particularly helpful if longer-term therapy or management is required. A General Practitioner can provide a 12-month or an indefinite referral to a Psychiatrist, depending on your needs.
A significant Medicare Rebate is available for up to 10 Individual Therapy appointments per calendar year (January to December) with our Therapist’s Victoria Alexander, Glenn Munt or our Psychologist’s Dr Christine Hyde, Bruce Laing, Lucy Michalewska & Michelle Carroll-Walden. A monetary ‘gap’ will still be payable, and the gap amount depends on the practitioner.
*IMPORTANT PLEASE READ*
A mental health care plan does not entitle you to a bulk bill or free appointment at our Private Practice. A mental health care plan only entitles you to, by law, to receive a medicare rebate when using it for an appointment with an Allied Health Professional such as a psychologist or therapist.
In addition to 10 individual psychological sessions, you may be eligible for an additional 10 Group Therapy psychological appointments per calendar year (January to December) with an appropriate referral from your Psychiatrist or General Practitioner.
Medicare Rebates are also available for up to 5 appointments with our Dietitian, Rachael Bradford. You will require a referral from your General Practitioner under a Chronic Disease Management Plan. This will be provided to you if your General Practitioner believes that you have Chronic Condition or Complex Care Needs. Most practitioners agree that patients struggling with disordered eating (including eating disorders), or suffering from nutritional consequences of mental health conditions, are eligible for this service. See this factsheet for more information.
In addition to all of the above, additional allied health consultations (applicable to appointments with our Therapist, Psychologist and Dietitian) may be eligible for a rebate from your Private Health Fund provided that you have qualifying Extras Cover. Please contact your Private Health Fund to check your eligibility.
Medicare Safety Net
Patients who require ongoing treatment are encouraged to register for the Medicare Safety Net, which is designed to protect high users of health services from large out-of-pocket expenses. For more information on the Medicare Safety Net, go to: https://www.humanservices.gov.au/customer/forms/ms016
Discounted Parking – where do I park?
Parking is FREE! Our patients can park anywhere on Latrobe Terrace & any side street near the practice for 2 hours. There are no parking meters. Due to the historic nature of the building and inner-city land at a premium, there is no onsite parking for staff or patients.
Can I catch public transport to the suites?
Yes and we encourage you to do this if you feel comfortable. Not only is it great for the environment, it offers a level of convenience that inner city car parking cannot offer.
- By Train: We are a 1km walk from Milton Train Station
- By Bus: We are an 10m walk from the Latrobe Tce Bus Stop
- By City Cat: We are a 2.5km walk from the Milton City Cat Terminal
How do I cancel my appointment?
Please provide 2 business days’ notice in the event you wish to cancel your appointment. By giving us notice of your cancellation, you allow another patient in need on our waiting list to have the chance of a Specialist Appointment.
As per practice policy a cancellation fee of $100* will be charged for ‘no shows’ or last minute cancellations. Another appointment will not be booked unless the fee is paid (or extenuating circumstances grant a waiver).
Is there a waiting list to see a Specialist?
Yes. There is currently a high demand for our service, although all Specialists are actively involved in managing their own waiting list. To ensure your appointment is given the priority it requires, please ensure that your referring doctor provides a detailed referral.
Do you use cancellation lists?
There is always an opportunity to be seen earlier by one of our Specialists, especially when we have a cancellation. We use a dynamic ‘cancellation list’ process whereby we actively try to offer you reduced waiting-list times by offering you an appointment on days where patients have cancelled.
How do I pay for my appointment?
Our practice only accepts debit cards or credit cards. We do not accept cheques or cash.
If you are a parent/guardian and you are not present for your child’s appointment, you will be required to provide payment in full on the same day. Please contact our friendly reception staff ahead of the scheduled appointment time.
What are my responsibilities as a patient?
- Patients have a responsibility to provide a valid referral to the treating Specialist: we cannot process a Medicare rebate on your behalf unless you provide us with a valid referral at the time of the consultation.
- Patients have a responsibility to provide an accurate and complete medical history, and to participate in a risk assessment and other matters relating to their health current health: failure to do so may result in adverse outcomes.
- Patients have a responsibility to attend appointments. Failure to attend appointments will incur a cancellation fee as per the policy.
- Patients have a responsibility to meet their financial obligations with regard to their appointment on the day, including fees incurred as per the cancellation policy. Fees cannot be waived or altered by reception staff.
- Patients have a responsibility to conduct themselves in a respectful manner in communications and interactions with reception staff; either in person, on the phone, via email, via messages or via text message. This means the use of inappropriate, threatening or abusive language and behaviour towards the Specialist or Reception Team will not be tolerated.
Emergency Support Listings
Due to the high demand for our Specialists, we appreciate that we might not always be able to offer support to you as quickly as we would like. With this in mind, we have prepared the following to assist you and your loved ones in finding emergency support as quickly as possible while you wait to see one of our Specialists.